1. Scope of This Policy
This Privacy Policy applies to information we collect when you use WorkWhale, including our websites, forms, emails, SMS messages, and other online services that link to this Policy (collectively, the “Platform”).
By using the Platform, you agree to the practices described here. If you do not agree with this Policy, please do not use WorkWhale.
2. Information We Collect
We collect information in three main ways: directly from you, automatically when you use the Platform, and from third parties.
2.1 Information You Provide
- Account and contact information: name, email address, phone number, postal code, and similar details you choose to submit.
- Service requests: details about the work you want done, property type, timing, budget ranges, and other information you include in forms or messages.
- Reviews and content: ratings, written reviews, photos, and other content you post about Pros or your experience.
- Communications: messages you send to us or to Pros through the Platform, as well as support requests or feedback.
2.2 Information Collected Automatically
When you use WorkWhale, we automatically collect certain technical and usage information, including:
- Device and log data: IP address, browser type, operating system, device identifiers, pages viewed, referring URLs, and timestamps.
- Usage information: searches, categories viewed, clicks on Pros, and interactions with features, emails, or notifications.
- Approximate location: derived from your IP address or the ZIP code you provide, to help show relevant Pros in your area.
- Cookies and similar technologies: small files or tags that help us remember your preferences, understand traffic patterns, and improve the Platform.
2.3 Information from Third Parties
We may receive information about you from:
- Pros and business partners: for example, when they respond to your requests or share feedback about completed work.
- Analytics and advertising providers: which help us understand how people use the Platform and improve performance and marketing. :contentReference[oaicite:1]{index=1}
3. How We Use Your Information
We use the information we collect for purposes such as:
- Providing the Platform: enabling you to discover Pros, submit requests, and communicate with Pros.
- Improving and personalizing: understanding how users interact with WorkWhale to refine search results, categories, and user experience.
- Communicating with you: sending confirmations, updates about your requests, service-related notices, and responses to your inquiries.
- Safety and integrity: detecting, preventing, and addressing fraud, misuse, or security issues.
- Compliance: meeting legal obligations and enforcing our Terms of Service.
- Analytics and marketing: measuring performance of features and campaigns, and presenting information we think may be relevant to you, where permitted by law.
4. Cookies and Similar Technologies
WorkWhale uses cookies and similar technologies (such as pixels and local storage) to operate our website, understand how visitors use the Platform, and support analytics and advertising services.
4.1 What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites recognize your browser, remember preferences, and understand usage patterns.
4.2 How we use cookies
- Essential cookies: These are required for basic website functionality, such as enabling form submissions, security features, and navigation.
- Analytics and performance cookies: We use analytics services (such as Google Analytics) to collect aggregated information about how users interact with WorkWhale, including pages viewed, time spent, and interaction patterns. This data helps us improve performance and user experience.
- Advertising cookies: WorkWhale may use advertising services such as Google AdSense. These services may use cookies to display ads that are relevant to users based on visits to this and other websites.
4.3 Third-party cookies
Some cookies are placed by third-party service providers that perform services on our behalf, including analytics and advertising providers. These third parties may collect information in accordance with their own privacy policies.
You can learn more about how Google uses data from sites that use its services by visiting: https://policies.google.com/technologies/partner-sites
4.4 Managing cookies
Most web browsers allow you to control cookies through their settings, including the ability to delete or block cookies. Please note that disabling cookies may affect the availability or functionality of certain features of WorkWhale.
------------------5. How We Share Information
We may share information about you as follows:
- With Pros: When you submit a request, we share relevant details (such as your name, contact information, location, and job description) with one or more Pros so they can respond.
- With service providers: We work with third-party vendors that help us operate the Platform, such as hosting, analytics, communication tools, security, and customer support. These providers are permitted to use your information only to perform services for us.
- For legal and safety reasons: We may disclose information if we believe it is required by law or necessary to protect the rights, property, or safety of Insple, WorkWhale users, Pros, or the public.
- Business transfers: If Insple is involved in a merger, acquisition, financing, or sale of all or part of its business, information may be transferred as part of that transaction, subject to continued protection consistent with this Policy. :contentReference[oaicite:3]{index=3}
- With your consent: We may share information in other ways if you ask us to or clearly consent.
We do not sell your contact information to third parties for their own direct marketing purposes.
6. Your Choices & Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable law (for example, the ability to request access, correction, or deletion). :contentReference[oaicite:4]{index=4}
You can typically:
- Update your information: by contacting us or, where available, editing your account details.
- Marketing preferences: opt out of marketing emails by using the unsubscribe link in those emails. We may still send you transactional or service-related messages.
- Cookies: control cookies through your browser settings or device-level choices.
To exercise privacy rights or make a request, you can reach us at contactus@insple.io. We may need to verify your identity before responding.
7. Data Retention
We keep information for as long as reasonably necessary to operate the Platform, fulfill the purposes described in this Policy, resolve disputes, enforce our agreements, and comply with legal requirements. Different types of information may be retained for different periods based on business and legal needs. :contentReference[oaicite:5]{index=5}
8. Security
We use reasonable technical and organizational measures to help protect your information from loss, theft, misuse, and unauthorized access or disclosure. No system can be guaranteed to be completely secure, so you should also take care in deciding what information you share with Pros or include in forms, messages, and reviews. :contentReference[oaicite:6]{index=6}
9. Children’s Privacy
WorkWhale is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information through the Platform, we will take steps to delete it.
10. International Visitors
WorkWhale is operated from the United States. If you access the Platform from outside the U.S., you understand that your information may be processed and stored in the United States or other countries where our service providers operate, which may have different data protection laws than your home country.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. If we make material changes, we may also provide additional notice, such as by email or a notice on the Platform, as required by law. Your continued use of WorkWhale after changes become effective means you accept the updated Policy. :contentReference[oaicite:7]{index=7}
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, you can contact us at:
- Email: contactus@insple.io
- Mail: Insple LLC, Attn: Privacy, 3333 Preston Rd, Frisco, TX (USA)